Surface 3 Freezing

Problem:

My newly bought Surface 3 is freezing. I can’t do anything.

Resolution:

Use  two-button shutdown process to resolve the problem:

Step 1: Swipe in from the right edge of the screen, and tap or click Settings, tap or click Power, and then tap or click Shut down. If you can’t shut down your Surface normally, press and hold the power button for 30 seconds.
Step 2: After your Surface turns off, press and hold the volume-up button and the power button at the same time for at least 15 seconds, and then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button to turn your Surface back on.
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