Slow Charging of Surface Devices


My Surface device won’t charge faster. How to fix?


Here are the a few recommendations from Microsoft:

  1. Always try to charge your Surface device  with the  Connect charger that came with your Surface for faster charging.
  2. If You use the USB-C port to charge your Surface then Surface devices will only charge with USB 2.0 or 3.0 compliant chargers. Chargers that provide 5 volts, 1.5 amps, or 7.5 watts can charge, but they’ll be so slow that they should only be used if there’s no other option. Low voltage USB A chargers with a USB A to USB-C cable won’t work at all.
    3. If the battery is drained, and the charger you’re using uses 60 watts or above, your Surface will instantly turn on when you plug it in. If you’re using a charger that uses less than 60 watts, your Surface must charge to 10% before it will turn on.
    4.For Surface Book without the NVIDIA GPU with the regular base, we recommend a charging power of 33 watts, and for Surface Book with the NVIDIA GPU we recommend 93 watts.

If You are still facing problem then there may be problems with the charger adapter or power cable or the charging port or, faulty battery.


If Your Surface Device Hangs

Here are the steps to follow if your Surface device hangs or starts not responding:

Surface Studio, Surface Laptop, the newest Surface Pro, and Surface Book 2
  1. Press and hold the power button until the screen turns off (about 10 seconds), then release the power button.

2. If the above fails then press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Surface Book, Surface Pro 4, Surface Pro 3, Surface Pro 2, and Surface Pro

Two Button Shutdown tip

  1. Press and hold the power button on your Surface for 30 seconds and then release it.
  2. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.
    The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
  3. After you release the buttons, wait 10 seconds.
  4. Press and release the power button to turn your Surface back on. You should see the Surface logo.
Surface 3, Surface 2, and Surface RT
  1. Press and hold the power button for a full 10 seconds, until the screen turns off, then release the power button.
  2. Press and release the power button to turn your Surface back on. You should see the Surface logo.

For better understanding watch the video

Making Your Surface Beautiful

Do you like to give your Surface device a unique style and look?

If, then visit Toast



Four models are available:

Walnut,Ash,Bamboo and Ebony.

Toast’s real wood cover artfully articulates the awesome angles of the Microsoft Surface or Surface Pro tablet.

You get ALL this awesomeness:
Two-piece back cover
Full set of matching side wraps
Set of matching button covers

UEFI Updates For Surface Devices

Microsoft will provide UEFI updates for the following devices:

  • Surface Pro 3
  • Surface Pro 4
  • Surface Book
  • Surface Studio
  • Surface Pro Model 1796
  • Surface Laptop
  • Surface Pro with LTE Advanced
  • Surface Book 2

The updates will be available for the above devices running Windows 10 Creators Update (OS version 15063) and Windows 10 Fall Creators Update (OS version 16299). You will be able to receive these updates through Windows Update or by visiting the Microsoft Download Center.


Surface Guidance for Customers and Partners: Protect your devices against the recent chip-related security vulnerability

Shop Surface Hardware from Store

      Now you can buy  Surface accessories, Mixed Reality headsets, and other devices and hardware from Store.

       Steps to follow:      

Navigate to

Check out the product details page of products by clicking the links below

Note the content displayed and the ease of viewing content.

If available, select pre-order or buy now button to launch checkout page (You won’t be charged until you place order on checkout page)

If available, try adding additional products in the “Frequently bought together” page

Enter your payment and shipping information, and take note of the ease of entering your information. (You won’t be charged until select place order button)

If you want your credit card or payment method to be charged, select place order button.

This feature is available on Windows 10 PCs running version 11709.1001.7 or newer version of the Store app.Currently only available for U.S., U.K. and Australia markets, and looking to expand to more markets soon.


November 2, 2017—KB4049370 (OS Build 15063.675)

This release is intended for Microsoft Surface Laptop audiences only. This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:

  • Addressed issue where after installing KB4038788, some Microsoft Surface Laptops boot to a black screen. Additionally, you must press the power button for a long time to recover.

Known issues in this update

Symptom Workaround
Installing KB4034674 may change Czech and Arabic languages to English for Microsoft Edge and other applications. Microsoft is working on a resolution and will provide an update in an upcoming release.
Installing this update may cause applications based on the Microsoft JET Database Engine (Microsoft Access 2007 and older or non-Microsoft applications) to fail when creating or opening Microsoft Excel .xls files. The error message is, “Unexpected error from external database driver (1). (Microsoft JET Database Engine)”.

Download and install the Microsoft Access Database Engine 2010 Redistributable, and then modify the DB connection strings in Microsoft Excel to use ACE as a provider. Example: Change Provider=Microsoft.Jet.OLEDB.4.0 to Provider=Microsoft.ACE.OLEDB.12.0.

Microsoft is working on a resolution and will provide an update in an upcoming release.

Universal Windows Platform (UWP) applications that use JavaScript and asm.js may stop working after installing KB4041676.

Uninstall the application. Once this is complete, reinstall it.

Microsoft is working on a resolution and will provide an update in an upcoming release.

Even after successfully installing the update and rebooting, you may see the message “Update needs a restart” in the Control Panel UI.

Microsoft is working on a resolution and will provide an update in an upcoming release.

How to get this update


To get the stand-alone package for this update, go to the Microsoft Update Catalog website.