How to Fix A black screen with a large battery icon in Surface Devices

Problem:

You start Surface device and see a black screen with a large battery icon and the Surface device shuts down immediately.

Why are you seeing this?

When the battery icon appears, it means the battery is critically low.

Resolution:

1.Plug in the power supply and charge your Surface.

2.If it doesn’t start charging then remove the power connector from your Surface, turn it over, and plug it back in. Make sure the connection is secure and the power connector light is on.
Wait 10 minutes and turn on your Surface.

#[Don’t try this solution on Surface 3. The Micro USB power connector on Surface 3 plugs into the Micro USB charging port with the power cord extending downward only.]

3. If the above fails then   force your Surface to shut down and restart, see Force a shut down and restart your Surface.

If all the above fails then go to the nearest service center to get it examined.

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Microsoft Surface Diagnostic Toolkit for Business (SDT)

The Microsoft Surface Diagnostic Toolkit for Business (SDT) enables IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices. You can run a range of diagnostic tests and software repairs in addition to obtaining device health insights and guidance for resolving issues.

The following Surface devices are supported:

  • Surface Pro 6
  • Surface Laptop 2
  • Surface Go
  • Surface Go with LTE
  • Surface Book 2
  • Surface Pro with LTE Advanced (Model 1807)
  • Surface Pro (Model 1796)
  • Surface Laptop
  • Surface Studio
  • Surface Studio 2
  • Surface Book
  • Surface Pro 4
  • Surface 3 LTE
  • Surface 3
  • Surface Pro 3

You may also download Surface Tools for IT where SDT is included.

To know how to install check it here

Black Friday deals from Microsoft and their partners

Awesome offer from Microsoft and various partners @Black Friday.

$50 off @Surface Go
$300 off @some models of the Surface Laptop 2
$310 off @5th-generation Surface Pro with Core m3 and a 128GB SSD, starting at $599
$100 off @Mixed Reality headsets
$110 off @ Xbox One S
One month of Xbox Live Gold and Xbox Game Pass for $1 each
$10 off @3-month and 6-month subscriptions for Xbox Live Gold

Save up to $150 on the Acer Aspire 1 and Aspire 3 laptops starting November 24

Save up to $100 on ASUS Transformer Book Flip 2-in-1, TP200

  • Save on PCs from Dell, like the Alienware 17 Laptop available for $1599.99, the Dell Inspiron 14 3000 for only $129.99, or the Dell Latitude 3580 for just $579. The deals start November 15 and roll into Black Friday at Dell.com/BlackFriday and Dell.com/sbblackfriday.
  • There are also attractive offers from HP,Lenovo and Samsung.

Details here

Surface Pro (5th Gen) October update

The following updates are available for all Surface Pro (Model 1796 & Model 1807) devices running Windows 10 October 2018 Update, version 1809 or greater:

Windows Update History Name Device Manager Name
Surface – System – 3.0.10.1 Surface Pen Firmware Update – System devices

  • 3.0.10.1 resolves intermittent pen top button click failure on Surface Pen with no clip on Windows 10 October 2018 Update, version 1809.
Surface – HIDClass – 1.0.9.0 Surface Pen Integration Device – Human Interface Devices

  • 1.0.9.0 enables firmware update to Surface Pen with no clip.

Note

Your Surface Pen must be awake and paired to install this update on your device.

Surface updates are released in stages – not every Surface will receive the update at the same time, but it’ll be delivered to all devices via Windows Update.

Surface Headphones

Pre-Order starts 11/15, Ships from 11/19

Here are the detailed specs. for new Surface Headphones:

Tech specs

Dimensions
Length: 8.03” (204 mm)
Width: 7.68” (195 mm)
Depth: 1.89” (48 mm)
Weight 0.64 lbs
Exterior
Color: Light Gray
Frequency response 20 – 20kHz
Noise cancellation
Up to 30 dB for active noise cancellation
Up to 40 dB for passive noise cancellation
Speaker 40 mm Free Edge driver
Sound pressure level output
Up to 115 dB (1kHz, 1Vrms via cable connector with power on)
Up to 115 dB (1kHz, 0dBFS over Bluetooth connection)
Charging Full charge in less than 2 hours
Battery life Up to 15 hours (with music playback over Bluetooth, ANC on, hands-free Cortana1 enabled)2
USB cord length 1.5 m
Audio cable length 1.2 m
Inputs
USB-C connector
3.5 mm audio connector
Compatibility Windows 10, iOS, Android, MacOS
Buttons/controls Power button, Mute button, Volume dial (right ear), Noise Cancellation dial (left ear)
What’s in the box
Surface Headphones
Carrying case
USB cable
Audio cable
Quick start guide
Safety and warranty documents
Warranty 1-year limited hardware warranty
[1] Cortana available in select markets; experience may vary by region and device.
[2] Up to 15 hours of battery life when connected via Bluetooth with active noise cancellation on. Battery life varies with usage and settings.
[3] Pairing functionality requires Windows 10 Spring Creators Update.

 

Surface Pro: September Updates

The following updates are available for all Surface Pro (Model 1796 & Model 1807) devices running Windows 10 Creators Update, build 1703 or greater via Windows Update, or, you can download manually:

Windows Update History Name Device Manager Name
Surface – Firmware – 234.2317.257.0 Surface System Aggregator – Firmware

  • 234.2317.257.0 improves battery stability.

Surface Pro August Updates

August 8 release

The following updates are available for all Surface Pro (Model 1796 & Model 1807) devices on Windows 10 Creators Update, build 1703 or greater:

Windows Update History Name Device Manager Name
Marvell Semiconductor, Inc. – Bluetooth – 15.68.9125.57 Marvell AVASTAR Bluetooth Radio Adapter – Bluetooth

  • 15.68.9125.57 improves system security.
Marvell Semiconductor, Inc. – Net – 15.68.9125.57 Marvell AVASTAR Wireless-AC Network Controller – Network adapters

  • 15.68.9125.57 improves system security.
Surface – System – 4.18.136.0 Surface Integration Service Device – System devices

  • 4.18.136.0 improves system stability.
 

Surface – System – 1.16.139.0

Surface Touch Servicing ML – System devices

  • 1.16.139.0 improves pen and touch performance.
Surface – Firmware – 429.0.1.10 Surface Touch – Firmware

  • 429.0.1.10 improves pen and touch performance.
Surface – Firmware – 234.2291.769.0 Surface UEFI – Firmware

  • 234.2291.769.0 improves driver installation servicing.

How to get Updates:

Updates for Surface Pro are installed automatically through Windows Update. Here’s a summary of what’s been included in each one so far.

Notes
  • When you install the latest update, you’ll also get all the previous updates if your Surface doesn’t have them already. Only updates that apply to Surface will be downloaded and installed.
  • If you update the operating system on your Surface, your update history will be cleared.
  • Firmware updates can’t be uninstalled or reverted to an earlier version.
  • Updates are released in stages – not every Surface will receive the update at the same time, but it’ll be delivered to all devices. If you haven’t received an update, select Start , then select Settings > Update & security > Windows Update.