Problem:
I bought a Surface Go 3 in February 2022, never used it, and stored it in a climate-controlled room. Just opened it now and the battery won’t charge. My warranty expired last year.
I’m trying to submit a repair order online but keep getting an error. Microsoft’s online support just loops me back to the broken page. All physical Microsoft Stores in Texas are closed.
The device is completely unused – if the battery is faulty, I want Microsoft to refurbish it, but I can’t reach anyone who can help. I don’t want to use a random third-party repair shop or throw it away.
What are my options to get Microsoft to look at this?
Resolution:
Surface devices that sit unused for extended periods (especially 2-3 years) can experience battery issues even in ideal storage conditions. Lithium-ion batteries can enter a deep discharge state where they won’t accept a charge initially.
- Leave it plugged in for several hours (even overnight) with the original charger.
- Make sure the charging Cable,charging port are working.
- Microsoft does still offer service for Surface devices even after the original warranty expires.
Get service for your out of warranty or damaged Surface
- If there’s a true battery fault, Microsoft can replace it or swap the unit.They may charge a fee since you are out of warranty
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