Brand new Laptop doesn’t go to Sleep

Problem:

I have bought a brand new Lenovo X1 carbon with  Windows 11 as OS. I tried to put the device in Sleep mode but it wakes up after sometimes. I have already used:

• POWERCFG /HIBERNATE OFF
• turning off the screen saver and the display logon screen option

Resolution:

The POWERCFG /HIBERNATE OFF command you mentioned disables hibernation, which is a separate feature from sleep mode.

Hibernation saves the current state of your system to the hard drive and then powers off the computer, allowing you to resume your work later.

Sleep mode, on the other hand, keeps the computer in a low-power state while maintaining the current state in RAM for a quicker wake-up.

Steps to follow:

• Open Settings
• Click  System.
• Click Power & battery tab
• Under the “Power” section, click the “Screen and sleep” setting.
• Choose the Never option to prevent the screen from turning off automatically.
• Choose the Never option to prevent the computer from going to sleep automatically.

Related Microsoft references:

How to adjust power and sleep settings in Windows

Power efficient settings in Windows 11

Windows 10 Stuck On Restarting Screen

Problem:

Whenever I try to restart the computer gets stuck during restart. How to fix?

Resolution:

• Look at the Event viewer application error log to find any clue related to this issue.
• If your computer is completely unresponsive and stuck, you can try a forced restart by holding down the power button for about 10 seconds until the system powers off. Afterward, turn it back on and check if it boots properly.
• Try booting your computer into Safe Mode. This can help determine if a third-party application or driver is causing the issue. To boot into Safe Mode, follow these steps: a. Restart your computer. b. While it’s starting up, repeatedly press the F8 key or Shift + F8 key. c. Select “Troubleshoot” > “Advanced options” > “Startup Settings” > “Safe Mode.”
• A clean boot can help you identify if a third-party application is causing the issue. Here’s how to do it: a. Press Win + R, type “msconfig,” and press Enter. b. Go to the “Services” tab, check “Hide all Microsoft services,” then click “Disable all.” c. Go to the “Startup” tab and click “Open Task Manager.” d. In Task Manager, disable all startup items. e. Reboot your computer.
• Use the built-in Check Disk utility to scan and repair disk errors. Open Command Prompt as an administrator and type chkdsk /f then follow the prompts. You might need to schedule a disk check for the next restart.
• You should also consider hardware things also-like power supply, over heating, loose connections, memory stick, Storage disk health etc.

If a file is automatically deleting itself

Problem:

If a file is automatically deleting itself then it is a matter of concern.

Possible Fixes:

• Firstly scan your system with latest anti-malware tool.
• Some disk clean-up or storage management tools may automatically remove files in specific folders to free up space. So, check their settings.
• Adjust the Storage Sense settings. Storage Sense can automatically free up drive space for you by getting rid of items that you don’t need, like temporary files and items in your Recycle Bin.

To adjust the settings, kindly go through the following Microsoft reference article:

Manage drive space with Storage Sense

• If the file has been deleted, you can use file recovery tools like Recuva, TestDisk, or other similar utilities to attempt to recover the deleted file.

How to find when the Root Certificates were last updated.

Problem:

How can I find out when they were last updated on a Windows 10/11 machine?

Resolution:

To check when root certificates were last updated in Windows 10 or Windows 11, you can use the “certutil” command in the Command Prompt.

Open the Command Prompt with administrative privileges.

In the Command Prompt window, enter the following command and press Enter:

certutil -f -v -store Root

The command will display a list of root certificates and their properties, including their effective date and time (the date and time they were last updated).

0 commentsNo commentsReport a concern

GPT-4 models Not Available

Problem:

I am located in France Central and I don’t get GPT-4. How to fix?

Resolution:

East US, France Central,Australia East,Japan East, UK South are the regions where due to high demand, availability is limited.

I shall suggest you to kindly go through the following Microsoft reference article:

Azure OpenAI Service models

Cloud Install vs Local Install Confusion

Problem:

If we reset the windows and select cloud install, will we get latest version of windows?

Resolution:

When you reset Windows and select the “Cloud Install” option, Windows Update will be used to install the latest version of Windows available at that time. This means that you will get the most up-to-date version of Windows that is officially released by Microsoft.

Fixing Turn Off Bitlocker option Missing

Problem: I am using Windows 11. I cannot find turn off Bitlocker option. How to fix?

Resolution:

If you cannot see no Turn off BitLocker option then this issue is caused by Windows account permissions limitation.

You need to login to the administrator account to disable BitLocker.

Steps to follow:

• Right-click Windows Start button
• Computer Management
• Double click Local Users and Groups
• Double click Users >Double click Administrator
• Disable Account is disabled
• click OK
• Click Windows Start button
• Click avatar (the circle image for the account currently signed in)
• Select Administrator Account to login
• Press Windows Start button
• Type bitlocker > Click Manage BitLocker to enter the BitLocker Drive Encryption menu
• Select Turn off BitLocker to proceed with decryption
• Switch back to the user account

How to restore the Authenticator accounts after switching phones?

Problem:

I bought a new iPhone and transferred all of the apps and data automatically. After deleting the data from the old iPhone, when I opened the new device, it had all of the apps and data, but the Authenticator accounts were now gone.

How can I restore them?

Resolution:

If you don’t have a backup of Microsoft Authenticator, you can’t recover.

Back up and recover account credentials in the Authenticator app

Fixing “There is no program associated with it to perform the operation, Install a program or create an association in the Default Programs Control Panel”

Problem:

When I try to open any file on Windows 10, I get the following error:

“There is no program associated with it to perform the operation, Install a program or create an association in the Default Programs Control Panel”

Resolution:

The following is applicable for both Windows 10 and Windows 11.

Go to the “Default Programs Control Panel” or “Default Apps” settings in Windows to set the default programs for various file types and protocols.

• In Windows 10 and 11, you can access this by going to “Settings” > “Apps” > “Default apps.”
• In older versions of Windows, you can access this through the Control Panel under “Default Programs.”

If the file type isn’t associated with any program, you can manually associate it:

• Right-click the file with the issue and select “Open with.”
• Choose a program from the list, or click “Browse” to find the program executable.
• Check the box that says “Always use this app to open [file type].”
• Click “OK” to set the association.

[ There are File Association Fixer tools available in the web also]

Microsoft Edge Icon present on Taskbar is not responding

Problem:

I am running Windows 11. The Edge icon present on Taskbar is not responding when I click on it.

Resolution:

If the Edge icon is not responding, try unpinning it from the taskbar and then pinning it again:

• Right-click on the non-responsive Edge icon on the taskbar.
• Select “Unpin from taskbar.”
• To pin it again, search for “Microsoft Edge” in the Windows search bar, right-click on the Edge app, and choose “Pin to taskbar.”

If Edge continues to not work, you can try resetting the app. Keep in mind that this will remove your browsing history, cookies, and other data. To reset Microsoft Edge:

• Open “Settings” > “Apps.”
• Scroll down and find “Microsoft Edge” in the list of apps.
• Click on it and select “Advanced options.”
• Under the “Reset” section, click “Reset.”